Important! All customers paying via Credit card. If you do not save your credit card information while checking out we will have to contact you for the amount owed for the shipping of your order. This can hold your order up if we can not reach you. For all PayPal customers. We have to send you a PayPal invoice separately for the shipping charges. Once those charges are paid the order will ship out.
If your package says it was delivered and you did not receive the package you must call us to file a claim with the carrier. Sometimes you may have to go to the carriers office to find out if they have misplaced the package. The carrier could take up to 90 days to find the package or refund us for the lost goods. We do not replace those items until the carrier has refunded us for the products. If you wish to order the parts again, we will refund you for the first order once its paid by the carrier.
All international customers are responsible for all duty and taxes that they may occur. Please contact us first before placing you order online or on the phone for international rates.
Important Truck Freight Shipping Information
Certain products must be delivered via truck freight due to size. Whether the item will be installed immediately or not, you MUST inspect the box for suspected damage. If there is reason to believe the product may be damaged based on the condition of the box, you will need to open the box and inspect the product(s) and note the damage on the delivery ticket before the driver leaves. Failure to follow this procedure will result in loss of claim – see the Damages section below for further details.
Your shipment is insured by the trucking company that makes the delivery – NOT by Roseville or any Supplier used for drop shipment. If you find your item(s) damaged, you MUST have the driver note the damage on the delivery receipt. If the damage is severe, please refuse delivery and call our office immediately – we will take care of the claim and send you a replacement. If you find the item damaged after you have signed and accepted the item and the damage was not noted on the delivery receipt, Roseville will not be able to help you with a claim. By signing the delivery receipt, you are certifying that you have received your item(s) in good condition. If you ship to someone other than yourself, you must let them know to inspect the item(s) for damage. If they sign the delivery receipt certifying that the item was in good condition when it arrived and you find any damage after the fact, Roseville will not be able to help you with a claim.
Important Glass Shipping Information
Due to the fragile nature of glass, in order to assure that you receive your product intact, we have gone the extra mile in packaging. The following charges will be added to glass orders to cover the cost of the protective packaging and will be added to the actual shipping fee.
Windshield/Back Glass……….Add $35.00
Complete Glass Kit…………….Add $60.00
Most glass orders must be shipped truck freight due to size and weight restrictions. Please call us if you have any questions about shipping before placing your order.
What is your return policy?TPP Web TeamWe make every effort to ensure that you receive the highest quality products free of defects or damage when shipped from our warehouse. In the event that you need to make a return either for exchange or refund, please contact us for assistance 1-586-859-2613.
Please have your original invoice available when you call. It is necessary for you to obtain a Return Product Authorization before shipping any item to our facility. All unauthorized returns will be refused and returned to sender at the sender’s expense. All refunds will be issued back to the original credit card used for the purchase.
Inspect your order upon receipt. Report any shipping related damage immediately to the carrier. Please inspect all packages thoroughly for damaged, missing or incorrect parts. Report any product related problems immediately.
To Return Ship
Make a copy of the original invoice for your records. No credit or exchange can be made without a copy of the original invoice. Once we receive the item back, you will be credited for that item only. Return shipping is the customer’s responsibility.
Please make sure the item is:
- Clean, in original packaging and contains manufacturer information
- Not used, installed or disassembled
- Not damaged due to incorrect installation
- Not missing parts, hardware or instructions
- Not painted or otherwise altered
If you need to have an exchange part shipped to you before we receive your return, please indicate your request to us directly. We will be happy to ship the exchange part to you if we have verification of shipment. Please note that if we do not receive the original part back within 7 days, your credit card will be charged for the exchange part plus shipping.
Packing Your Return
Please make sure to:
- Drain all fluids from the part (if applicable)
- Seal the part in a plastic bag
- Place sealed bag in an appropriate shipping container
- Place copy of return form in shipping container
All returns must be postage paid. All returns must be packed properly. We are not responsible for damaged returns that occur as a result of improper packing.
We recommend using a carrier that provides tracking to ensure that your package reaches us safely. You may want to insure the package contents.
All returns may be subject to a 30% restocking fee. Vendor ship items may require a manufacturer inspection and approval before your return can be processed.
The following items are non-returnable:
- Automotive repair manuals
- Items damaged due to incorrect installation
Eligible items may be returned within 30 days from date of receipt. No items will be accepted for return after 60 days.