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All small items can be shipped via UPS Ground service. Normal delivery service is usually 1-5 days from the metro area to anywhere in the continental USA. We do not ship via USPS or Fed Ex. Express Air Freight is available at extra cost for those who wish to get their parts quicker, but remember, this freight is calculated at dimensional weight, so the larger and heavier the item is, the more expensive it is to ship. There is a separate charge for each box that ships. It is difficult for us to give exact shipping quotes, because what we do is package up your items, put them on our scale when invoicing with your address, and the computer will tell us how much freight to charge.
Truck freight shipping is calculated by total weight only (number of boxes or pallets does not matter). Up to 150 lbs. the shipping charge is $125.00 to $450.00 to a commercial or residential address anywhere in the continental USA. All hoods shipped also incur a $20.00 pallet charge. Over 150 lbs. will incur charges higher than these amounts and will require special quotes. Shipping to Alaska or Hawaii will incur substantial extra charges, as ocean freight charges will also apply. Most orders are shipped under 150 lbs. Delivery time is usually within 1 week in the continental United States. We do ship outside the United States upon request and by our approval. Extras fee's and shipping charges will be incured at your expense same as any duty or custom fee there after.
All truck freight shipments MUST be inspected before you sign for them. If there is any damage to the shipment, you MUST note the damage on the freight bill or refuse the shipment for being damaged in order to get replacement parts.
for any further questions feel free to contact us
Returns/Exchanges
We make every effort to ensure that you receive the highest quality products free of defects or damage when shipped from our warehouse. In the event that you need to make a return either for exchange or refund, please contact us for assistance 1-586-859-2613. Please have your original invoice available when you call. It is necessary for you to obtain a Return Product Authorization before shipping any item to our facility. All unauthorized returns will be refused and returned to sender at sender’s expense. All refunds will be issued back to the original credit card used for the purchase.
Inspect your order upon receipt. Report any shipping related damage immediately to the carrier. Please inspect all packages thoroughly for damaged, missing or incorrect parts. Report any product related problems immediately.
To Return Ship
make a copy of the original invoice for your records. No credit or exchange can be made without a copy of the original invoice.
Please make sure the item is:
- Clean, in original packaging and contains manufacturer information
- Not used, installed or disassembled
- Not damaged due to incorrect installation
- Not missing parts, hardware or instructions
- Not painted or otherwise altered
If you need to have an exchange part shipped to you before we receive your return, please indicate your request to us directly. We will be happy to ship the exchange part to you if we have verification of shipment. Please note that if we do not receive the original part back within 7 days, your credit card will be charged for the exchange part plus shipping.
Packing Your Return
Please make sure to:
- Drain all fluids from the part (if applicable)
- Seal the part in a plastic bag
- Place sealed bag in an appropriate shipping container
- Place copy of return form in shipping container
All returns must be postage paid. All returns must be packed properly. We are not responsible for damaged returns that occur as a result of improper packing.
We recommend using a carrier that provides tracking to ensure that your package reaches us safely. You may want to insure the package contents.
All returns may be subject to a 30% restocking fee. Vendor ship items may require a manufacturer inspection and approval before your return can be processed.
The following items are non-returnable:
- Automotive repair manuals
- Items damaged due to incorrect installation
Eligible items may be returned within 30 days from date of receipt. No items will be accepted for return after 60 days.
All products carry the full manufacturer's warranty. We do not offer any product warranty that extends beyond the manufacturer's warranty terms.
no PARTS WARRANTY-"AS IS" Mopar Performance parts beginning with a "P" prefix are sold "as is" as stated in the Mopar Performance catalog. This means that parts sold by Roseville Moparts or Roseville Chrysler-Jeep carry no warranty whatsoever.
MOPAR PERFORMANCE CRATE ENGINE 90-DAY LIMITED WARRANTY. Crate engine assemblies not used for competition are warranted for "PARTS ONLY". as delivered against defects in materials or workmanship for 90-days
FOR COMPLETE DETAILS ON WARRANTY SEE THE MOPAR PERFOMANCE BOOK, PAGE 4
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